Refund policy
Summary of Return Policy
- Returns are accepted within 30 days of the receipt date
- The customer covers return shipping in case of change of mind
Return Policy
We offer a 30-day change-of-mind return window, meaning you have 30 days to request a return from the date you received your order.
Return Conditions
To be eligible for a change-of-mind return, the product must:
- Be in the same condition as received – unused and in its original packaging
- Have all labels and original parts intact
- Be documented with a receipt or order confirmation
To start a return, contact us at info@whiskaro.com. Once your return request is approved, we will send further instructions. Returns sent without prior approval will not be accepted.
Damages and Defects
Always inspect the product upon receipt. Contact us immediately if the product is:
- Defective
- Damaged
- Incorrectly delivered
We will investigate the matter and offer an appropriate resolution if warranted.
Exchanges
For the fastest processing, we recommend placing a new order and returning the product you wish to exchange.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds
Once we have received and inspected your return, we will notify you whether it is approved. If approved, the refund will be issued to the original payment method within 10 business days.
Please note that your bank's processing time may add a few additional days. If more than 15 business days have passed without receiving your refund, please contact us at info@whiskaro.com