Privacy policy

Whiskaro operates this store and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the "Services"). Whiskaro is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact details including name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card number, debit card number, and other financial account numbers, card information, financial account details, transaction details, payment method information, payment confirmations, and other payment details.
Account information including username, password, security questions, preferences, and settings.
Transaction information including items you view, add to cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your transaction history.
Communications with us including the information you provide in your communications with us, for example when you submit a customer service request.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of our Services you use, we may use personal information for the following purposes:

To provide, personalize, and improve the Services. We use your personal information to provide the Services, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items you're interested in, send you notifications about your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for delivery, facilitate returns and exchanges, enable you to post reviews, and to create a personalized shopping experience for you.
Marketing and advertising. We use your personal information for marketing and advertising purposes, such as to send you marketing, promotional, and other messages via email, SMS, or mail, and to display online advertisements for products or services.
Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, and to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
Communicating with you. We use your personal information to provide customer support, respond to your inquiries, offer effective service, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in compliance with this Privacy Policy:

To Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
To business and marketing partners to provide marketing services and advertise to you.
When you direct or otherwise consent to our disclosure of certain information to third parties.
To our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

Relationship with Shopify

The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. For more information on how Shopify uses your personal information and your related rights, please visit Shopify's Consumer Privacy Policy. Link to Shopify's privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the applicable age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to send sensitive or confidential information to us. How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you may have the following rights in relation to your personal information:

Right to access. You may request access to the personal information we hold about you.
Right to correction. You may request that we correct inaccurate or out-of-date personal information we hold about you.
Right to deletion. You may request that we delete personal information we hold about you, subject to our legal obligations to retain certain records.
Managing communication preferences. We may send you marketing emails, and you can opt out at any time using the unsubscribe option in our emails.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

For more information on how Shopify uses your personal information, please visit https://privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

Please note that we may transfer, store, and process your personal information outside of Australia, including in countries that may not have the same data protection laws as Australia. Where we do so, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have questions about our Privacy Policy or wish to exercise your rights, please contact us at info@whiskaro.com

Company name: Whiskaro